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  • What is the Fight Club?
    The Flight Club is the RED ī membership and loyalty program. In addition to earning points (miles) for every $1 spent, members receive access to exclusive content and special offers throughout the year, complimentary VIP upgrades for all events, and an invitation to our Discord community.
  • How do I join the Flight Club?
    Sign up on
  • Where can I purchase RED ī products?
    Right Here of Course! Shop 'Our Terminal' and get it right to your door. If you're located in Chicago! Check out our ‘Where We Are’ to cop at a smoke shop near you. You can also place wholesale orders. Complete our request form here!
  • Can I change my order after purchasing?
    No, you cannot. Please make sure to verify your order before you purchase or cancel your order and place a new one.
  • Can I cancel my order?
    You have the opportunity to cancel your order until shipping information is sent out. But why would you want to do that?
  • Can I return my products?
    For safety reasons, we cannot accept returns on items that have been opened.

All customer service concerns, requests, and questions must be submitted by email to Please do not call. We do not handle warranty or technical support requests by phone. 


Currently a wholesaler/reseller? Reach out to your Regional Director or contact us at for any questions/concerns. If you are interested in becoming a wholesale partner, send us a message at to learn more.


All emails will be replied to within 48 hours. Please be advised that multiple emails will not result in a quicker response. To help process your request faster, please provide the following information in your initial email: name, order number, a description of your issue, and pictures. Thank you.

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