FAQs

All customer service concerns, requests, and questions must be submitted by email to support@redicg.com. Please do not call. We do not handle warranty or technical support requests by phone. 

 

Currently a wholesaler/reseller? Reach out to your Regional Director or contact us at sales@redicg.com for any questions/concerns. If you are interested in becoming a wholesale partner, send us a message at sales@redicg.com to learn more.

 

All emails will be replied to within 48 hours. Please be advised that multiple emails will not result in a quicker response. To help process your request faster, please provide the following information in your initial email: name, order number, a description of your issue, and pictures. Thank you.